Attention India: Important Payment Instructions

Effective date: 09/20/2025

Recurring online payments in India are regulated by the Reserve Bank of India (RBI). To avoid failed transactions, please follow these updated steps before subscribing:

1. Use a Card That Supports International Recurring Payments

  • Not all Indian debit/credit cards allow recurring international charges.

  • Cards issued by HDFC, ICICI, Axis, SBI, Kotak, and some newer fintech cards (e.g. Fi, Neo, OneCard) generally support them.

  • If your payment fails, try a different card (preferably credit cards).

2. Enable International & Recurring Transactions

  • In your banking app, turn on both:

    • International e-commerce transactions

    • Recurring auto-debit / standing instructions

  • If you don’t see these options, call your bank’s customer support and request activation.

3. First Payment = OTP, Future Payments = Auto-Debit

  • For your first subscription payment, your bank will always send an OTP (One-Time Password) for approval.

  • After the first payment, Stripe will attempt auto-debit. Your bank may send you an email/SMS reminder 24 hours before each charge (RBI mandate).

  • You don’t need to enter OTPs for every renewal — only for the very first one.

4. If Payment Fails

  • Try another card (preferably a Visa/Mastercard credit card).

  • If your bank blocks auto-debits, you can always switch to a one-time manual renewal plan.

âś… Following these steps ensures your subscription is set up properly under the current RBI guidelines and avoids disruptions.